Permanent role

Based in Forestdale, Tomlinson Energy Service Western Australia specializes in the industrial steam boiler, industrial gas fitting, combustion and hot water markets. Products and services range from small to large packaged gas fired boilers, industrial furnaces, driers, high temperature hot water heaters, burner and valve products, commissioning, regular maintenance and breakdown service.

As an Operations Support administrator, you will play a crucial role in supporting the planning and daily activities of our Field Service Technicians.

Key Responsibilities:

Supporting planning of Technician Coordination

Customer Service Excellence: Adhere to national standard processes and customer-specific processes. Provide exceptional customer service by resolving issues promptly and maintaining a first-call resolution mindset.

Problem-Solving: Assess and solve problems, addressing underlying causes to prevent recurrence.

Collaboration: Work collaboratively with colleagues, stakeholders, and cross-functional teams to enhance activities as customer and business requirements evolve