Talent International is currently recruiting for a Claims Officer to work for our client based in Newcastle. The position is an 8-to-10-week contract and pays $44 per hour + Super.

Working Hours: 8 am - 4:30 pm

Start date: 21 July 2025

Key Responsibilities

• Process Guaranteed Service Level (GSL) claims by checking customer eligibility
• Analyse outage data and manage data processing tasks
• Send SMS notifications to eligible customers and respond to enquiries
• Follow up with customers via phone or email when additional information is required
• Collaborate with a supportive team to ensure claim volumes are processed within deadlines

About You

• Quick to pick up new systems and processes
• High level of attention to detail and accuracy
• Comfortable working under pressure and meeting deadlines
• Customer service background is essential
• Claims investigation experience (preferred but not essential)
• Team player with a positive, can-do attitude
• Strong computer skills - confident with CRM systems, Microsoft Office, and Power BI reports
• Able to manage a high-volume workload without compromising on quality

Training & Support

You'll receive a comprehensive online induction followed by on-the-job training and ongoing support from a collaborative and friendly team, both in the office and via Microsoft Teams.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / [email protected] for a confidential discussion.