About the Company

Join one of Australia’s most exciting start-ups as they reshape personal lending with empathy, speed and a customer-first mindset. Backed by rapid growth and purpose, they’ve scaled to over 50+ people in just over a year.

We’re on the lookout for full-time Customer Service Consultants to join the team in their Sydney CBD office. This is more than a job – it’s a chance to make a real difference to everyday Australians who need support navigating life’s trickier moments.

What you’ll be doing:

• Handle inbound customer enquiries via phone and email
• Help customers through their loan application journey with care and clarity
• Work cross-functionally with internal teams to progress applications
• Provide timely updates and solve problems with a sense of urgency
• Bring empathy, warmth and active listening to every interaction
• Keep things moving – follow up with clients and partners to stay on track

What we’re looking for:

• Clear, confident communicator with outstanding listening skills
• Empathetic and solutions-focused – you genuinely care about helping people
• Resilient and adaptable in a high-volume, fast-paced environment
• Tech-savvy, accurate and confident juggling multiple systems
• Contact centre experience is a big plus, but not essential
• Full working rights or on a Working Holiday Visa? No worries – you’re welcome to apply
• Sponsorship is available for the right candidates

What’s in it for you:

• Full-time, Sydney CBD office-based role (no remote)
• Career growth and learning opportunities in a booming sector
• Competitive salary + employee share options
• Five weeks annual leave
• Be part of a business that’s genuinely making lives better