About Us

At Define Potential, we believe Public Sector Leadership Matters! We help individuals, teams and organisations unlock their potential through high-impact APS leadership programs.

As we continue to grow, we are looking for an experienced Senior Program Coordinator to join our small, dynamic team. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about quality program delivery and operational excellence.

The Role

As the Senior Program Coordinator, you will play a critical role in supporting the successful delivery of our leadership development programs. You’ll work closely with our Director and Lead Project Coordinator to manage all aspects of program administration and logistics — from scheduling and materials preparation to participant support and stakeholder communication.

You’ll be responsible for:

Coordinating and supporting multiple leadership programs simultaneously

Managing stakeholder relationships and ensuring high-quality service delivery

Using project management tools (To Do Vu) to track tasks and ensure completion

Supporting facilitators and participants pre-, during, and post-program

Coordinating program logistics: workbooks, nametags, evaluations, materials

Administering leadership assessments (DiSC, MBTI, HBDI, SHL, 360)

Scheduling coaching sessions based on facilitator availability

Supporting online and in-person program delivery

Responding to public enquiries and assisting with public program delivery

Office support: email and calendar management, phone support, general admin

About You

You’re a highly organised professional with a sharp eye for detail and a passion for supporting others. You enjoy juggling multiple priorities, thinking on your feet, and delivering exceptional service with a positive attitude.

You bring:

Strong Microsoft Office Suite skills (especially Excel, PowerPoint, Word, Forms)

Proficiency in Adobe Acrobat (particularly editable PDFs)

Ability to learn and adapt to new platforms quickly

Excellent communication and interpersonal skills

Strong organisational and time management abilities

Experience working both independently and as part of a small, close-knit team

Initiative, flexibility, and a proactive problem-solving mindset

Previous experience in a program coordination or project support role (desirable)

Familiarity with diagnostic assessments (DiSC, MBTI, etc.) is a bonus

What We Offer

A collaborative, flexible and supportive team environment

The opportunity to work on meaningful projects that create real impact

Autonomy and ownership in your role

Ongoing professional development and learning

A values-driven culture where your input is genuinely valued