Benefits

• Staff Discounts, enjoy generous employee discounts on a wide range of products
• On-Site Parking
• Flexible hours and WFH 1 day per week
• Supportive, Collaborative Culture

The Company

Based in Melbourne's northern suburbs, this is a well-established and respected manufacturing and distribution business known for delivering high-quality products and outstanding service. With a strong footprint across Australia, they pride themselves on operational excellence, customer focus, and a collaborative team culture.

The Position

As the Customer Service Manager, you will lead the customer service function and oversee day-to-day operations, with a focus on developing a high-performing team and driving service excellence across the organisation. Reporting directly to senior leadership, you will manage a small, dedicated team and be responsible for the end-to-end order-to-delivery process, ensuring all customer interactions are handled with efficiency, accuracy, and professionalism.

• Manage and mentor a dedicated customer service team to achieve service and performance goals
• Oversee the customer service workflow, including order processing, inquiries, warranty and escalations
• Work closely with internal teams includng sales, logistics, and production, to ensure a seamless customer experience
• Identify opportunities for process improvement and implement best practices
• Monitor KPIs and ensure service standards are met or exceeded

The Candidate

The successful applicant will be a confident communicator and problem solver who enjoys building relationships and influencing outcomes and will display the following skills:

• Proven experience in a customer service leadership role, preferably within a manufacturing or distribution industry
• Strong people management skills with a focus on coaching and development
• Excellent interpersonal and communication abilities
• High level of organisational and problem-solving skills
• Familairty using ERP/CRM system (SAP)
• Excellent interpersonal, communication and coaching skills

Please hit the 'Apply Now' button to submit your application or alternatively contact Lauren Toledo on 03 9088 2279 for a confidential discussion.