Contact Centre Roles
Australian Bureau of Statistics
Posted 13 days ago
The Australian Bureau of Statistics (ABS) is looking to recruit suitably experienced Contact Centre staff for our Census Workforce Support Centre. The Workforce Support Centre is a large team comprised of two phone-based contact centres; the field Recruitment Support Line and the Staff Support Centre. These are temporary positions up to 18 months duration.
Supervisor (APS 6), Workforce Support Centre
Supervisors will lead a team responsible for providing high quality frontline assistance which may include resolving queries relating to application support and operational procedures. Supervisors will work strategically to contribute to the development of team objectives, including setting priorities and managing workloads. They will contribute to managing change in a dynamic environment, and support their team to be successful through coaching, performance feedback and encouraging development.
Skills and experience:
- experience in managing teams in a customer service or call centre environment, with the ability to train and coach less experienced team members
- ability to use a flexible, outcome focused approach to meet business objectives while maintaining a high quality of work
- strong written, verbal and phone communication skills
- customer-focused and committed to providing effective and responsive services to clients
- critical thinking and problem-solving capabilities, including the ability to critically assess issues and contribute to innovative solutions
- excellent coordination skills, attention to detail and ability to manage competing priorities
- proven ability to communicate, liaise and maintain relationships with stakeholders.
About the Census Workforce Support Centre
The Census Workforce Support Centre (located in Canberra and Perth) will operate during the following hours across different phases:
Off-Peak - 8:30am to 7:00pm AEST
Peak - 8:00am to 10:30pm AEST
(Weekdays & Weekends, including public holidays.)
As part of the leadership team, you are expected to share your availability across these hours to ensure consistent support for your team’s delivery.
Salary information
APS 6 (Supervisor): $95,714 - $108,092
Plus 15.4% employer contribution to super.
How to apply
To apply, complete an online application form, upload your resume, provide referee details and submit a statement (up to 500 words) describing how your skills and experience are relevant to the role.
Applications close Sunday 20th July 2025 at 11.30 pm (AEST).
About Australian Bureau of Statistics
The ABS is Australia’s national statistical agency, providing trusted official statistics on a wide range of economic, social, population and environmental matters of importance to Australia.
The ABS also has an important leadership role, coordinating statistical activities and collaborating with official bodies in the collection, compilation, analysis and distribution of statistics. This assists in maximising the value of government investment on these activities, and ensures outputs are fit-for-purpose.
The ABS statistical programs are supported by service areas which deliver assistance and advice on statistical methods, data and metadata management, information technology, client management, dissemination, human resources and other corporate services. The ABS also has an important coordination function with respect to the statistical activities of other official bodies, both in Australia and overseas.
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