About Carers SA

Carers SA is the peak body for Carers in South Australia, advocating for greater recognition and improved support. We provide services and support for Carers of all ages and is the Statewide lead Carer Gateway provider.

Carers SA is a flexible, ethical, and inclusive organisation with dedicated staff located statewide, working to improve the health, wellbeing, and resilience of Carers. At Carers SA, you’ll join a professional team that values your contribution, supports work-life balance, and is committed to maintaining a child-safe environment.

About the Role

As the Carer Support Planner – Triage, you’ll be the first point of contact for unpaid Carers, often in distress, needing immediate advice, connection, or support. You'll use your calm, professional, and person-centred approach to assess needs, resolve queries at first contact where possible, and connect Carers to services across Carers SA, our partners, and the wider community.

You’ll work across multiple communication channels (phone, email, web chat, provider referrals) to triage referrals, prioritise urgent needs, and ensure a timely and effective response. Your strong knowledge of service systems and emotional intelligence will help vulnerable individuals feel heard, supported, and empowered.

Key responsibilities (not limited to):

Deliver compassionate first-contact support, including triage, referral, and service navigation

Respond promptly to multi-channel enquiries and after-hours logs

Complete accurate Carer intake, registration, and strength-based assessments using Carer Star™

Prioritise urgent requests (e.g., emergency respite)

Support the Carer Support Planning team during periods of high demand

Maintain accurate records and adhere to confidentiality protocols

Collaborate with internal teams and external partners to support Carers

Participate in extended hours roster (between 8am–8pm) as required

About You

You’re calm under pressure and thrive in dynamic environments. Your strong communication skills, empathy, and problem-solving mindset allow you to support Carers with compassion and confidence.

You will bring:

Experience in triage, assessment, or telephone-based support services

Strong knowledge of community service systems and referral pathways

A person-centred, trauma-informed, and culturally responsive approach

Excellent time management and CRM proficiency

The ability to handle complex or urgent situations with professionalism

A tertiary qualification in Social or Community Services (Cert IV or higher) or equivalent experience

Current Working with Children Check and National Police Clearance

Why Join Carers SA?

At Carers SA, we value your expertise, initiative, and impact. You’ll be supported by a collaborative and inclusive workplace culture with benefits including:

Salary packaging up to $15,900 tax free

Flexi Time entitlements

Employee Assistance Program and wellbeing initiatives

Professional development and reflective supervision

Be part of a supportive team making a real impact in Carers’ lives

How to Apply:

If you’re ready to be the first voice of support for unpaid Carers, we’d love to hear from you!

For more information, contact Amy Walter (People and Culture) or Scott Dutschke (Program Manager Carer Assessment and Support Planning) on (08) 8291 5600.

A copy of the Position Description is available on Carers SA website here: Careers – Carers SA. Please submit your resume and a cover letter detailing your experience and why you're a great fit for this role.

Applications close at 9.00am, Monday, 14 July 2025 or may be earlier if we find the right candidate for the role.