🏢About Us

Simply Helping Gippsland South & West is a trusted provider of in-home support services, dedicated to adding value, meaning, and dignity to the lives of our service users while promoting their independence. We stand firmly by our core principles:

Zero tolerance for racism and abuse

Commitment to the Victorian Child Safe Standards

Respect and value for First Nations children and communities

We proudly support and encourage applications from First Nations peoples, individuals with disability, and people of all backgrounds, cultures, and gender identities.

🔍About the Role

As the Programs Administrator (Complex), you will play a key role in supporting our service users with complex needs. You'll coordinate services, assist with care planning, and ensure quality, consistent support in line with client goals and funding requirements.

This is a diverse, meaningful role where no two days are the same. You will work collaboratively across departments to ensure our service users receive the highest standard of care. Step into a temporary role with the potential to grow into a permanent position.

🧩Key Responsibilities:

Process referrals and complete intake process for new complex service users as per SH process.

Assist in care plan and service agreement development

Support and ensure program compliance and quality assurance

Coordinate service delivery and training requirements for support staff

Maintain 'Register of Complex Service Users' with accurate records and documentation

Monitor and report any backlogs and non-compliance on the register monthly

Monitor funding usage and assist service users to optimise it

Manage support worker compliance

Liaise with internal teams to ensure accurate roster records & invoicing

Conduct regular service user reviews and risk assessments for goal alignment

Review (with clinical educator & Sr Programs Admin), make recommendations and implement on care plan, medication plan, training requirements etc

Assist internal teams (eg rostering) to set up and maintain ongoing high-quality supports

Liaise with stakeholders including allied health professionals, families, and internal teams to achieve client goals

✅ What You will Bring

Commitment to consistent person-centred, quality care

Exceptional attention to detail and organisational skills

Proficiency in Microsoft Office and other systems

Strong communication and rapport-building skills

Problem-solving mindset with a focus on continuous improvement

Understanding of NDIS, HCP, TAC, and/or Workers Compensation programs

Mandatory Documents : Valid & Current Police Check, WWCC, NDIS Screening Check, 3xCovid vaccinations, Annual Flu Vaccination

🎓 Preferred Experience

Prior experience in a similar administrative or programs support role

Experience in manging & monitoring budgets, contracts, and reporting.

Knowledge of relevant care standards and compliance frameworks

Experience working with people with disability, aged care, or complex care needs

📩 How to Apply

If you're a compassionate and organised professional ready to support our community’s most vulnerable, we’d love to hear from you!

💙 Simply Helping – Supporting Independence. Enriching Lives.