We're seeking candidates with solid customer service experience, especially within public-facing government roles. The ideal applicants will be confident communicators who can handle complex enquiries independently. They should also be skilled at managing difficult client interactions while maintaining compliance with departmental policies and procedures.

The role

Provide courteous, efficient, and professional front counter service, including customer interviews, enquiries, collections, and document legalisation

Support concierge duties, administrative tasks, and respond to phone enquiries

Communicate effectively with the public, colleagues, and management

Conduct quality assurance checks on documents before and after printing

Handle high-value, high-risk inventory securely and manage document spoilage and destruction in line with policy

Assist with stocktakes of supplies

Operate printers and laminators, including performing basic maintenance

Perform high-speed, accurate data entry, scanning, and document processing

Manage personal workload independently to meet performance targets

Complete general administrative duties such as records management, inbox monitoring, processing invoice payments, and liaising with stakeholders on refunds and returned documents

Work collaboratively as part of a team to achieve operational objectives

About You

Excellent customer service skills, demonstrating empathy and emotional intelligence

Strong problem-solving abilities, using sound judgement and risk awareness

Flexible and adaptable in responding to shifting priorities

High level of discretion, confidentiality, and sense of urgency

Positive and resilient attitude, with a focus on delivering results under pressure

Ability to work independently, manage time effectively, and meet deadlines

Proficient in using business systems and technology to support service delivery

Capable of interpreting and applying legislation, policies, and procedures

Mature, responsible, and reliable approach to work

A National Police Check is required prior to obtaining Baseline Security Clearance (preferred).

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.