Employment Type: Permanent Full-Time, 38 hours per week
Position Classification: Health Mgr Lvl 3
Salary Range: $127,150 per annum - $144,444 per annum + 11.5% super and benefits
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park (remote work locations not available)
Closing Date: 27 May 2025

ABOUT NSW AMBULANCE

NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.

Hear what it’s like to work for NSW Ambulance

Around the Grounds - November 2024

ABOUT THE ROLE

This role is responsible for managing a complex caseload of conduct-related matters, including complaints, probity concerns, and Respect at Work issues involving NSW Ambulance staff. The position plays a key role in enhancing professional conduct and promoting a safe, respectful, and inclusive workplace culture.

Key responsibilities include conducting and/or reviewing complex and sensitive internal investigations, delivering training, and providing expert guidance to managers to support effective, trauma-informed responses to workplace conduct concerns. The role also contributes to continuous improvement by identifying systemic issues and helping to strengthen ethical standards and workplace behaviour across the organisation.

While primarily focused on Respect at Work matters, the role may also be required to support broader Professional Conduct and Integrity (PCI) functions as needed. Similarly, PCI team members may be called upon to assist with Respect at Work matters, ensuring a flexible and integrated approach to workplace conduct management.

Please refer to the Role Description and Position Conditions and General Info for further information.

WHATS ON OFFER

• Permanent employment, providing job security and stability
• Excellent remuneration and leave support including annual, parental, carers and more
• Allocated Days Off (ADO) once a month take a paid day off
• Additional Public Holiday
• Meal entertainment lowers your taxable income & increases your take home pay
• Novated leasing - lease a car and pay for all running costs out of your pre-taxed salary
• Staff Support Program - extensive free confidential and professional assistance for staff and their families
• Fitness passport, and medic-fit gyms at most locations – discounted gym membership that both you and your family can enjoy
• Discounted private health insurance
• Career development and growth opportunities
• Collaborative and supportive team
• Flexible / hybrid working conditions
• Accessible via Public Transport

ABOUT YOU

To be successful in this role, you will bring the following experience and attributes:

• Demonstrated experience in public sector investigations and/or a strong understanding of administrative law principles as they apply to workplace investigations.
• Proven ability to independently manage a large and diverse caseload of complex matters, including planning, interviewing, statement taking, evidence analysis, and the preparation of high-quality reports within tight timeframes.
• Well-developed analytical and problem-solving skills, with the ability to assess sensitive conduct matters and make defensible, evidence-based recommendations aligned with relevant legislation, policies, and procedures.
• A commitment to trauma-informed practice, ensuring that all investigative activities minimise harm, respect the dignity of all participants, and are sensitive to the experiences of those involved.
• A demonstrated understanding of Respect at Work principles and the ability to investigate and address misconduct in a way that promotes a safe, inclusive, and respectful workplace.
• Highly effective communication, negotiation, and influencing skills, with confidence in liaising with a wide range of stakeholders, including senior leaders.
• A Certificate IV in Government Investigations (or equivalent qualifications or experience).

HOW TO APPLY

Please respond to the below two (2) pre-screening questions (max 4000 characters including spaces) and submit this with your CV and other required information.

Question 1: Describe a time you worked on a sensitive workplace complaint that was challenging. What did you do to manage the situation?

Question 2: Provide an example about a time you changed how you communicated to support someone involved in a difficult or emotional matter. What was the outcome?

If you’d like to discuss the position and role description more before you formally apply, confidential enquiries can be made to Greg Marshall:

E: [email protected]

M: 0447 402 184

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

Click here for information about eligibility lists and Recruitment Pool us...