This role is ideal for someone who thrives on building relationships, solving problems, and closing sales through service. You’ll be the crucial link between incoming guest enquiries and booking outcomes - qualifying leads, matching needs, and creating unforgettable stays. With a mix of inbound lead management, proactive outreach, and customer care, you'll make a real impact on both guest experience and business success.

ABOUT THE COMPANY
Lotus People are delighted to be partnering with Sydney’s most flexible residential rental provider, offering tailored short and long-term solutions. With a vision to enhance everyday living, this company operates on core values of Passion, Performance, and Partnership. They believe in strong, mutual relationships with their clients and within their teams.

ABOUT THE ROLE
As the Booking Coordinator, you’ll be the first point of contact for prospective guests and tenants across a portfolio of beautiful, high-value homes. From responding to inbound enquiries to proactively reconnecting with past clients, you’ll guide people through their journey with warmth, confidence, and a solutions-focused mindset.
This is a dynamic role that blends sales, service, and process - ideal for someone with a strong sense of ownership and a love of matching people with properties.

DUTIES

• Rapidly respond to inbound enquiries via phone, email, and platforms like Airbnb, qualifying prospects and matching them to available homes
• Confidently close bookings through personalised service and thoughtful follow-up
• Proactively reach out to past guests and database contacts to generate new booking opportunities
• Work toward clear sales targets, with full support from an engaged leadership team
• Accurately manage guest data, booking details, and communication across systems
• Support occupancy goals by creatively filling availability gaps and maximising property revenue
• Encourage and collect guest testimonials and reviews as part of the service cycle

SKILLS & EXPERIENCE

• Experience in sales, events, customer service, travel, or account management beneficial
• Warm, confident communicator who can build trust and qualify guest needs effectively
• Detail-oriented with excellent organisation and admin skills
• Self-motivated and target-driven, with a natural instinct for service-led sales
• Strong memory and ability to match guest preferences with a portfolio of properties
• Experience using Salesforce or booking systems is a plus
• Real estate experience not required, but comfort with premium property is beneficial

At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.

Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We respond to every applicant and will strive to ensure you have a positive experience with us!

If this sounds like the ideal role for you, apply now for immediate consideration!