Job description

Come work for Techware, a family-owned technology company where people are at the forefront of their business. Techware is a Managed Service Provider, working with a wide range of not-for-profit organisations and local businesses; we help our clients plan, manage and support their IT systems.

We are looking for a personable, engaging Systems Support Engineer who is able to provide great customer service and troubleshoot interesting IT issues. Techware business foundations are built on trust and distinctive customer experiences. Therefore, our ideal candidate will have impeccable interpersonal and customer service skills, be process driven, the ability to troubleshoot escalated IT issues and recommend IT solutions.

What are the Perks?

Competitive Salary Package

Flexibility with a hybrid model, 1-2 days from home

Expose to the different working environments at customer sites

Working with amazing and supportive team members

Personalise career path and salary goals

The Role:

As a Systems Engineer, you will be responsible for handling escalated IT issues from Level 1 or 2, improving the providing recommendation to the IT environment and contributing to providing an amazing customer experience. You will be an integral part of the team, participating in weekly meetings, sharing technical knowledge and helping improve the team's knowledge.

You are process driven, ensuring that the right procedures and ticketing systems are followed. Our team will look up to your experience and the customers will value your advice.

You will be part of a team that is working towards operation maturity and will bear witness to a growing business.

To be successful you must have:

A minimum of 5 years of Systems Engineer Role

Experience in the Managed Services Industry

Experience in implementing and supporting Microsoft Windows Server, Azure and Office 365

Strong networking skills - switches, routing VLAN and WIFI

Security - Firewall, Application Control and Essential 8 related controls

Be able to work in a fast-paced, adaptive environment

Must be a Citizen or Permanent Resident

Must have a driver's license

If this sounds like you and you are ready to join a company where you can build only long-lasting relationships but also a career, then Apply Now!